Human Resources

About Human Resources

Contact the Human Resources Department

Linda Gaddy
Human Resources Director

704-889-2291

[email protected]

_____________________

Kayla Patone
Human Resources Assistant

704-889-0319

[email protected]

Our Mission

The mission of the Human Resources Department is to recruit and retain employees by partnering with management to create best practices, consistent policies and standards and a safe and welcoming working environment. Our goal is to create programs and opportunities that will continue to develop and motivate employees, while strategically aligning their productivity with the goals and objectives of the Town.

Human Resources Primary Functions Includes:

Recruiting & Retention
Employee Relations
Training & Programs
Benefits
Safety
Communication
Strategic Management

Job Openings

Community Relations and Communications Specialist

Make a big difference in this vital role as part of a wonderful community!

This is a vital role that involves overseeing the entire communications and community relations functions for the Town and all of its departments including the Police Department, Parks & Recreation, Public Works and Pineville Communications. As a team member your compensation includes a very generous benefits package, paid time off, plus retirement contributions including contributions to the NC LGERS retirement plan. Pineville is a growing and thriving town, a great place to start a family, work or retire. Enjoy quiet living or get involved in numerous activities in the small town with big ideas on the outskirts of the big city.

Job Description

Under the general supervision of the Town Manager, this person performs professional work in developing and administering internal and external communication and programs for the Town that encourage open communication and civic and employee engagement. The Community Relations and Communications Specialist will manage and provide strategic leadership for the Town’s affairs and communication initiatives, oversee and execute marketing and communications efforts, and manage media and communication channels. This person serves as a conduit for the community and provides information to the public, media, and Town employees on programs, events, services and issues. The employee will be able to exercise considerable initiative, imagination and independent judgement to develop, coordinate, supervise and market a variety of events and activities within the community. The employee will also work to identify and complete grant funding opportunities. Work requires continuous contact with a variety of public officials, community leaders, media representatives, the general public, and internal Town program leaders. Work will be evaluated on the recognized success of communications programs, events, grants identified, and civic engagement.

For a full list of job duties go to: www.pinevillenc.gov under How Do I? Apply, scroll down to Jobs

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of the principles and practices of public relations and related tools and techniques for building a positive image.

Thorough knowledge of public information and use of principles and practices of public relations media, print advertising, and social media platforms.

Thorough knowledge of NC public information laws.

Ability to develop public relations strategies and provide and provide consultation and assistance with communication.

Considerable knowledge of the principles, practices and policies of event and volunteer management.

Ability to effectively plan, promote, organize and execute a year-round program of events and program activities.

Ability to establish and maintain complex records, files and budgets.

Considerable skill in dealing with the public in high stress situations.

Ability to maintain working relationships while exercising tact and courtesy in frequent contact with professionals, public officials merchants, vendors, volunteers, and the general public.

Ability to perform research and to compile organize, analyze and present information in a variety of formats.

Ability to express ideas effectively in oral and written forms.

Working knowledge of common practices associated with locating grants and submitting applications.

Ability to solicit and secure sponsorships.

Demonstrated applied skills in social media and/or website editing.

EDUCATION AND EXPERIENCE

Graduation from a four-year college or university with a degree in communication, public relations, event management, or related field is preferred. Two years of communications or public relations experience required. Experience in either business development or event planning activities is desired, or an equivalent combination of education and experience.

Apply for this job

You may apply in the following ways: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application. For consideration, scan and email with resume to [email protected] or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources.

The Town pays for your health, dental and vision benefits, Health Reimbursement Arrangement, NC State retirement, 401(k) retirement matching, paid holidays, vacation and sick time, and more.

Hiring range is $44,500 to $55,100 DOE

Full Time Position. Open until filled with review of applications beginning April 25, 2024.

Town of Pineville is an Equal Opportunity Employer

View Details for Community Relations and Communications Spec

PT Park Aide – 8 to 12 hours per week

Perform the important job of taking care of our Parks for our residents and families to enjoy!

We have a wonderful opportunity here at the Town for a Part-Time Park Aide in our Parks and Recreation Department . The ideal candidate will be responsible for greeting and assisting visitors, patrolling park areas, upkeep of the park, monitoring facilities for cleanliness, inspecting equipment and communicating rules and regulations. The position requires both an evening and weekend work schedule.

Prospective candidates must be at least 16 years old with a valid NC or SC driver’s license and able to commit to the hours needed for the position. Individual must be able to multi-task and see assignments through to completion. Candidate must also be customer service and detailed oriented.

Job Type: Part-time

Salary: from $13.75 per hour

To apply for this position please visit https://www.pinevillenc.gov, download the Town of Pineville application on the Government > HR Department tab and submit the completed application per one of the options noted on that page. Emailed applications can be sent to: [email protected].

View Details for PT Park Aide

Summer Camp Counselor – 40 hr and 20 hr schedules available

Love kids? Come supervise and lead camp participant groups and assist in aiding program staff with all designated activities for the day camp program.

ESSENTIAL JOB FUNCTIONS

Actively lead participants in all recreation and leisure activities

Teach or assist with camp programs and encourage camper participation

Responsible for knowing the location of your campers at all times unless on a scheduled break

Exhibit professionalism and good character as a positive model to campers

Administer first aid and properly document each incident

Maintain clean work and play areas

Serve snack/meals to camp participants

Enforce camp rules; document incidents

Monitor campers who may have special medical needs

Carry out job duties in a safe manner in accordance with all Town, department and regulatory policies; follow safety procedures

KNOWLEDGE, SKILLS AND ABILITIES

General knowledge of Town and departments rules, regulations, policies and procedures; general safety rules and regulations; recreation and program instruction; first aid; ability to observe and work with large groups of children; follow direction and enforce rules; communicate effectively orally and in writing and possess good customer service skills

EDUCATION AND EXPERIENCE

Must have a High school diploma or G.E.D. equivalent and be at least 18 years of age

SPECIAL REQUIREMENTS

Must have clean background and great references. Prefer First Aid and CPR Trained. Preferably a North Carolina or South Carolina’s driver’s license and be able to maintain a safe driving record.

Fulltime seasonal Mon-Fri 7:30 am – 2:30 pm or 8:00 am – 3:00 pm; or Part-time Mon – Fri 2:00 pm – 6:00 pm plus fill in for fulltime counselors

Job Type: Temporary

Salary: from $14.00 per hour

View Details for Camp Counselor

Police Officer

We are home to some of the finest medical facilities in the Southeast, restaurants to suit every taste, two beautiful parks and an historic downtown area. We have a thriving retail center anchored by Carolina Place Mall and offer an array of housing options. Come get to know our small town with big ideas close to the big city. We are the best of both worlds.

GENERAL DESCRIPTION
Performs responsible police work in the protection of life and property through the enforcement of laws and ordinances. Positions involve patrolling of assigned areas, accident and crime scene investigations, collection and preservation of physical evidence, follow-up investigations and special assignments for the purpose of the prevention of crime, apprehension of offenders and enforcement of laws and ordinances. Police officer must be able to act without the direct supervision using independent judgment and discretion in meeting emergency and non-emergency situations. Duties are performed in accordance with law and departmental directives. Work involves extensive public contacts and situations of personal danger. Work is performed under the regular supervision of a Sergeant.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge or the ability to acquire during reasonable period of training, knowledge of modern police practices and methods, applicable federal, state and local laws and ordinances, particularly the laws of arrest, search investigation; knowledge of the geography of the Town of Pineville, to include transportation routes, major buildings and residential areas; rules and directions of the Police Department and reporting procedures; ability to deal firmly and courteously with the public; ability to analyze situations quickly and objectively and to determine proper course of action to be taken; ability to react quickly and calmly during emergency situations; ability to obtain information through interviews and interrogation; ability to write and speak effectively; trainable in the use and care of firearms within a reasonable period of time; ability to exercise good judgment and emotional maturity under stressful conditions; ability to recognize potentially dangerous situations; ability to work long hours on rotating shifts with occasional overtime as required; ability to maintain the confidentiality of sensitive information.

EDUCATION AND EXPERIENCE
Must have a high school diploma or equivalent; completed BLET; prior law enforcement experience is preferred

Job Type: Full-time

The Town of Pineville provides full health insurance, a Health Reimbursement Arrangement, Dental and Vision plans, and Retirement options with matching contributions, and more benefits including paid time off and sick days to its employees and sworn officers. This job also qualifies you for a Sign-on Bonus!

View Details for Police Officer

Police Officer Trainee

GENERAL DESCRIPTION

Learn to perform responsible police work in the protection of life and property through the enforcement of laws and ordinances. Completes B.LE.T training at a local school, and then Field Training as Sworn Officer. Positions involve patrolling of assigned areas, accident and crime scene investigations, collection and preservation of physical evidence, follow-up investigations and special assignments for the purpose of the prevention of crime, apprehension of offenders and enforcement of laws and ordinances. Police officer must be able to act without the direct supervision using independent judgment and discretion in meeting emergency and non-emergency situations. Duties are performed in accordance with law and departmental directives. Work involves extensive public contacts and situations of personal danger. Work is performed under the regular supervision of a Sergeant.

EDUCATION AND EXPERIENCE
Must have a high school diploma or equivalent; completed BLET; prior law enforcement experience is preferred.

Job Type: Full-time

View Details for Police Officer Trainee

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Current starting pay w/out experience $18.33/hour, higher with prior experience

Eligible for full Town benefits and retirement, bonuses, employee wellness and appreciation programs. This job also qualifies for a Sign-on Bonus!

Full & Part Time Positions are available. Open until filled.

View Details for 911 Telecommunicator Position

Customer Service Rep – Part-time

As a CSR you will perform a variety of administrative duties for the Telecommunications and Utilities Department as well as interacting with customers via telephone, electronically and in person to provide information in response to inquiries about product and services. This position is also responsible for collecting and applying payments for the department.

ESSENTIAL JOB FUNCTIONS

Greet customers and answer both Telephone and Electric calls coming into the multi-phone lines
Accept and process payments via mail, telephone, walk in traffic, drop box and payment shoot
Collect applicable deposits for both telecommunications and electric
Conduct pre-cut off payment collection calls to both residential and business subscribers
Receive, audit and code various monthly invoices
Compile and mail out new welcome packets to newly established customers
Provide copy and fax service to the public requesting this service and charge the appropriate rates
Establish new phone orders
Resolve and/or handle customer related issues
Address and adjust third party billing
Process telephone orders involving rate plan change, feature additions
Responsible for reviewing orders for accuracy
Communicate with other service providers on their porting process and how to comply
Complete Local Service Requests and Customer Service Record requests
Review and process toll free number applications
Act as back up to Sr. CSR to Audit ANPI and Citizens monthly invoices
Coordinate promotional events for both phone and internet
Adjustment to Pineville Telephone’s NECA account for internet orders
Audit for customer contract expiration
Generate and issue customer download violation letters as assigned
Enter customer information into User Management and Vision Net
Similar responsibilities to support Electric customer service and billing

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the policies and procedures that govern telecommunications and utilities preferred; knowledge of customer excellence philosophy and standard modern office administrative practices and procedures; ability to multi-task in a high pace environment; effectively communicate with customers and provide 100% customer excellence; ability to use tactical judgment; ability to prioritize and take initiative; ability to effectively communicate both in writing and orally; ability to enter data correctly into system; ability to research and understand basic math concepts; working knowledge of standard applications such as, but not limited to Microsoft Word, Excel and Outlook; ability to maintain effective working relationships with superiors, colleagues, customers and the general public

Current starting pay w/out experience is $16.00 to $17.00/hour

This position is 20 hours per week max. and is not eligible for benefits

Review of applications starting 2/15/2024. Open until filled.

View Details for Part Time CSR

If you are interested in applying for an open position, please download the Employment Application below, fill out, and submit via email, fax or US mail, or drop at Town Hall during weekday hours.

Employment Application

To submit an application for employment, please download the application from the link below.

Download Employment Application »

You will need Adobe Acrobat Reader to view the PDF files. Click the link below to download a copy.

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After downloading the Employment Application, you may fill it out and…

Fax your resume to: 704-889-2364

Email your resume to: [email protected]

Or mail your resume to:

Pineville Town Hall
Attn: Human Resources Dept.
P.O. Box 249
Pineville, NC 28134

Benefits Snapshot

The Town of Pineville offers a comprehensive benefits package which includes paid Medical, Dental and Vision coverage, a Health Reimbursement Arrangement, as well as an Employee Assistance Program. These are provided at no cost to the employee with an option to purchase additional insurance for dependents. Additionally, we offer life insurance, short-term and long-term disability, Flexible Spending Accounts and an array of Supplemental Insurances.

The Town of Pineville is part of the North Carolina Retirement System and as a condition of employment, 6% of every employee’s salary is deducted from their paychecks for the retirement fund. This is a defined benefit plan and an employee’s retirement is based upon years of credited service. An employee is fully vested after five years of credited service.

We also offer a voluntary 401(k), defined contribution plan, with the Town matching up to 5% of an employee’s contribution. Sworn law enforcement personnel will automatically receive a 5% match regardless of their own contributions. Once enrolled, an employee is vested immediately.

Click the button below to view the Town of Pineville Employee Handbook.

VIEW EMPLOYEE HANDBOOK

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Town of Pineville Contacts

Emergency: Police, Fire & Rescue

DIAL 9-1-1

Non-Emergency:

Police: (704) 889-2231
Fire: (704) 889-7575

Town Hall Mailing Address:

PO Box 249
Pineville, NC 28134
(Must use P.O. Box when mailing to Town Hall, as mail will not be delivered to physical address)

Town Hall Physical Address:

505 Main Street
Pineville, NC 28134

Telephone: (704) 889-2291

Fax: (704) 889-2293

Town Hall Office Hours:

Monday–Friday, 8am to 5pm (Town observes State holidays)

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