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Citizens Resources

Crisis Intervention Team (CIT)

https://cit.mecknc.gov/Crisis-Intervention-Team 

Counseling

Address: 6220 Thermal Rd. Charlotte, NC 28222
Phone: 704-366-8712
Description of Services: Alexander Youth Network provides an array of services to treat children with, or at risk for, serious emotional disturbance. Services include day treatment, foster care, adoption counseling, community-based services and shelter for children in crisis along with mentoring for children involved with the juvenile justice system.

Address: 501 Billingsley Rd. Charlotte, NC 28211
Phone: 704-336-6404 Area Mental Health
704-358-2800 Mental Health Emergencies – Suicide/Crisis Line
Description of Services: BHC/CMC Randolph offers services for children and adults in the areas of mental illness, developmental disability, and substance abuse.

Address: 100 Billingsley Rd. Charlotte, NC 28211
Phone: 704-376-7447
Description of Services: The CDC is a private non-profit organization that promotes wellness in our community by providing compassionate treatment and prevention services to impact the disease of addiction.

Address: 3500 Ellington St. Charlotte, NC 28211
Program Director: Stacey Butler
Phone: 704-591-0061
Description of Services: The CD-CP program provides crisis intervention services to children who witness or are a victim of violence. CD-CP is a partnership with the Mecklenburg County Provided Services Organization and CMPD. CD-CP currently serves all patrol divisions. Police Officers in these divisions will make referrals on appropriate cases.

Phone: 1-800-799-7233
Description of Services: 24 hour listening line and referral source for victims of domestic violence.

Phone: 1-800-554-4357
Description of Services: The North Carolina Eckerd Wilderness Camps serve boys and girls, ages 10 through 17, with behavioral problems. The camps are year-round, staff-secure, residential therapeutic programs, providing an alternative to more restrictive programs.

Address: 1320 Harding Place Charlotte, NC 28204
Phone: 704-376-2580
Description of Services: Kinder Mourn exists to provide a safe haven for families whose lives have been shattered by the death of a child. In addition to services for bereaved parents, Kinder Mourn assists children and young people who are grieving the death of a family member or friend. Kinder Mourn’s professional grief facilitators provide individual and group counseling at the KM Home, in designated schools and neighborhood community centers.

Phone: 1-800-347-TEEN (8336)
Description of Services: Listening line and referral source for gay, lesbian, bisexual, transgender and questioning youth. Hours 5:00-9:00 pm Monday thru Friday.

Address: 4703 Mail Service Center Raleigh, NC 27699-4703
Phone: 1-800-826-6200 (in NC or 919-733-7974)
Description of Services: The Dept. of Crime Control and Public Safety’s Compensation Services reimburses citizens who suffer medical expenses and lost wages as a result of being an innocent victim of a crime committed in North Carolina. Victims of rape, assault, child sexual abuse, domestic violence and drunk driving as well as the families of homicide victims are eligible to apply for financial help.

Address: 410 Morrison St. Raleigh, NC 27601-1558
Phone: 1-800-348-5068
Description of Services: NCVAN promotes the rights and needs of crime victims by educating citizens and public policy leaders about the devastating impact that crime has on our society.

Address: 3623 Latrobe Dr., Suite 107 Charlotte, NC 28211
Phone: 704-336-4344
Description of Services: NOVA is a year long psycho-educational program divided into two phases. Phase One is comprised of 26 weekly group sessions. Upon successful completion of Phase One, participants transition into a mandatory Phase Two. Phase Two is comprised of 6 monthly aftercare group sessions. All group sessions are led by male and female co-facilitators.

Address: 601 E. 5th St., Suite 400 Charlotte, NC 28202
Phone: 704-375-9900 (24 hours)
Description of Services: 24-hour hotline and hospital accompaniment for victims of sexual assault, accompaniment to police interviews or meetings with district attorney, assistance with victim compensation, counseling for children who have been sexually abused and their families.

Phone: 1-800-656-HOPE (4673)
Description of Services: 24 hour listening line and referral source for victims of rape, abuse or incest.

Phone: 704-344-1111
Description of Services: 24 hour listening line. Teens can listen to pre-recorded messages on a variety of issues including drug use, sexuality, depression, family concerns, relationships, etc

Phone: 1-800-850-8070
Description of Services: This is a 24-hour, 7-day-a-week crisis line for gay, lesbian, bisexual, transgender and questioning youth in the nation. Affiliated with the Suicide Hotline to provide emergency services to youth in need.

Address: 601 E. 5th., Suite 400 Charlotte, NC 28202
Phone: 704-332-9034
704-375-9900 Rape Crisis Assistance 24 hours
Description of Services: UFS offers; individual, marital, and family counseling along with anger management, crisis intervention and advocacy, consumer credit counseling, housing counseling, domestic violence services, rape crisis, and employee assistance counseling.

Address: 700 N. Tryon St. Charlotte, NC 28202
phone: 704-336-3210
Description of Services: The Women’s Commission offers counseling for adults and children as well as a job bank and legal clinics.

Crime Victim Resources

DV Resource Guide

Crime Victims’ Rights Act

As a victim of crime, you shall be treated with dignity and respect by the criminal justice system. The North Carolina Constitution guarantees the following rights:

  • The right upon request to reasonable, accurate, and timely notice of court proceedings of the accused.
  • The right upon request to be present at court proceedings of the accused.
  • The right to be reasonably heard at court proceedings involving the plea, conviction, sentencing, or release of the accused.
  • The right to receive restitution in a reasonably timely manner, when ordered by the court.
  • The right to be given information about the crime, how the criminal justice system works, the rights of victims, and the availability of services for victims.
  • The right upon request to receive information about the conviction or final disposition and sentence of the accused.
  • The right upon request to receive notification of escape, release, proposed parole or pardon of the accused, or notice of a reprieve or commutation of the accused’s sentence.
  • The right to present the victim’s views and concerns in writing to the Governor or agency considering any action that could result in the release of the accused, prior to such action becoming effective.
  • The right to reasonably confer with the prosecution.

VICTIM’S COMPENSATION

Victims Compensation Services reimburses citizens who suffer medical expenses and lost wages as a result of being an innocent victim of a crime. A claim must be filed within two years to receive compensation. For more information, go to www.ncdps.gov (Crime Victim Compensation) or call 1-800-826-6200.

LAW ENFORCEMENT SERVICES

  • Should you need medical assistance resulting from this crime, law enforcement can provide the proper information.
  • If you receive a threat, immediately call the law enforcement agency and prosecutor assigned to your case.
  • Any stolen or other personal property that has been seized shall be expeditiously returned when it is no longer needed as evidence.
  • If an arrest is made in your case, law enforcement will notify you. If you are not notified within six months of the reported crime, you may contact the law enforcement agency / agent or the District Attorney that handled your case.

For more information, download the Crime Victims’ Rights Act – Victim Information Sheet(PDF, 277KB)

Drug & Alcohol Counseling

Phone: 800-662-4357
Description of Services: online resource for individuals who struggle with various kinds addiction.

Address: 4800 Wedgewood Dr., Charlotte, NC 28210
Phone: 704-523-1159
Description of Services: Group meetings for anyone who needs help coping with someone else’s alcoholism or drug addiction.

Address: 1427 South Blvd., Suite 106 Charlotte, NC 28203
Phone: 704-332-4387
Description of Services: 24 hour listening line and referral source for individuals who struggle with alcohol addiction.

Phone: 833-547-1002
Description of Services: Experience life without alcohol addiction. Now is the time to change your life. Let us help you discover the resources and get connected to treatment that is right for you.

Phone: 877-624-1853
Description of Services: 24 hour listening line and referral source dedicated to helping people overcome alcoholism and achieve long-term sobriety.

Address: 2001 Vail Avenue, Charlotte, NC 28207
Description of Services: Provides Drug and Alcohol Detox & Substance Abuse Treatment

Address: 2240 Park Road, Charlotte, NC 28203
Description of Services: Provides Drug and Alcohol Detox & Substance Abuse Treatment

Phone: 1-800-662-4357
Description of Services: 24 hour listening line and referral source for individuals who use illicit drugs.

Address: 3430 Wheatley Ave. Charlotte, NC 28205
Phone: 704-336-2227
Description of Services: Various mental health, substance abuse and treatment programs are available.

Address: 515 Clanton Rd. Charlotte, NC 28217
Phone: 704-332-9001
Description of Services: The McLeod Center provides substance abuse assessments and referrals along with educational services for early stages of drug use and family therapy.

Phone: 1-888-892-1840
Description of Services: This online resource provides substance abuse education, assessments and referrals along with the best ways to find help when someone you love is struggling with addiction.

Family Assistance Organizations

Address: 601 E. 5th Street, Suite 130 Charlotte, NC 28202
Phone: 704-343-3792
Description of Services: ACP works to provide a stable, appropriate education to homeless and at-risk students. ACP also provides support services to enhance their opportunities for academic success and provides services to families to ensure long term stability and self-sufficiency.

Phone: 704-332-2513
Description of Services: The Battered Woman’s Shelter provides emergency shelter, individual counseling, intimate partner domestic violence counseling and support and offers support groups for women and children.

Address: 500-A Spratt St. Charlotte NC 28206
Phone: 704-371-3000
Description of Services: Emergency financial assistance for low income families, distributes donations of cash, clothing, furniture, financial planning for families to prevent financial emergencies and advocates for prevention of poverty.

Address: 2410 The Plaza Charlotte NC 28205
Phone: 704-335-5488
Description of Services: Operates emergency housing shelter for homeless families and their children.

Address: 601 E. 5th Street, Suite 300 Charlotte, NC 28202
Phone: 704-365-0601
Description of Services: Communities in Schools (CIS) is a community based dropout prevention organization, helping young people to stay in school, successfully learn and prepare for life. CIS provides services and connects resources to more than 2,400 students in 25+ CMS public schools. Call to find out which schools they are involved in and who the site coordinator is.

Address: 601 E 5th St., Suite 220 Charlotte, NC 28202
Phone: 704-943-9490
Description of Services: To enable working poor individuals and families to obtain and sustain safe, decent and affordable housing. Community Link also provides other resources needed to move toward independence.

Address: various locations
Phone: 704-523-4333
Description of Services: Loves and Fishes will provide one week’s worth of groceries to families in crisis. Request for services can only be made by referral from a religious leader, social worker, fire or police employee. Families can only use the service once in the past 60 days.

Address: 601 E. 5th St., Suite 500 Charlotte, NC 28202
Phone: 704-377-6588
Description of Services: Smart Start of Mecklenburg County is a nonprofit organization that funds and provides oversight of health, family support and early care and education programs for children ages birth to five and their families.

Address: 251 Eastway Dr. Charlotte, NC 28213
Phone: 704-446-8336
Description of Services: Teen Health Connection provides affordable medical and mental health services, community health education, advocacy and research for adolescents ages 11-21. The pediatric medical practice is located at 251 Eastway Dr. Health education programs are available to existing youth groups throughout the community. Advocacy is provided through partnerships with other agencies that serve youth.

Address: 1100 East Blvd. Charlotte NC 28203
Phone: 704-377-0602 24 Hour Crisis Hotline
Description of Services: This is a walk-in emergency shelter with 9 beds offered for runaway, homeless and other youth in crisis from ages 7-17. The beds are available on a first come, first served basis.

Address: 3420 Park Rd. Charlotte, NC 28209
Phone: 704-525-5770
Description of Services: The YWCA currently provides educational programs and healthy activities for at-risk children and youth including 12 year-round after school programs; transitional housing and support services for homeless women; exercise and health programs for men, women and children of all fitness levels. In 2008 the YWCA will open “Families Together,” a transitional housing program for homeless families with children.

Internet and Child Safety Programs

National Center for Missing and Exploited Children
address: Charles B. Wang International Children’s Building, 699 Prince Street Alexandria, VA 22314
phone: 1-800-THE LOST (843-5678)
Description of Services: The National Center for Missing and Exploited Children is a national clearinghouse for child safety, missing persons, child abductions and child sexual exploitation. The following is a direct link to their parent/guardian resource guide list.

Mentoring Resources

Address: 3801 E. Independence Blvd. Charlotte, NC 28202
Phone: 704-910-1301 ext. 1016
Description of Services: Big Brothers Big Sisters is a youth mentoring organization. Big Brothers Big Sisters provides mentoring services for children from the ages of 5-18.

Phone: 704-334-4731
Description of Services: The Boys and Girls Club inspire and enable all young people, especially those from disadvantaged circumstances to realize their full potential as productive, responsible and caring citizens. There are nine neighborhood clubs in the Charlotte area including; Belmont Avenue., Boulevard Homes, Dillehay Courts, Marsh Road, Milton Road, Tarlton Hills, Center of Hope on Spratt Street and the Davidson Club in Davidson, NC.

Address: 1330 Spring Street Charlotte, NC 28206
Phone: 704-336-2105
Description of Services: PAL is a youth crime prevention program that utilizes educational, athletic and recreational activities to create trust and understanding between police officers and youth. The Charlotte-Mecklenburg Police Athletic League mission is to provide opportunities for the youth of our community that foster their leadership and citizenship skills through athletics and academics.

Address: 217 S. Tryon Street, Suite 312 Charlotte, NC 28202
Phone: 704-376-1845
Description of Services: The mission of Partners in Out-of-School Time (POST) is to ensure that all school-age children and youth in Mecklenburg County have access to high-quality programs, activities and opportunities when school is closed. “Out-of-School Time” refers to all of the hours before school, after school, teacher workdays, school holidays, weekends, and summers. Experiences that foster social, emotional, physical, moral and intellectual development are proven to be essential for children and youth to become capable and effective members of society.

Address: 1031 South Caldwell St., Suite 102 Charlotte, NC 28203
Phone: 704-377-4425
Description of Services: Provides motivation for its school-based and neighborhood-based club members in grades 3-12 to succeed in school, improve their quality of life and become responsible members of society.

Address: 740 W. Fifth Street Charlotte, NC 28234
Phone: 704-373-5526
Description of Services: The Urban League is a non-profit organization that works to empower all members of the community in areas such as home ownership, health, workforce & economic development, entrepreneurship, training & the achievement of our youth

Miscellaneous Services

Cleaning Companies

Companies are listed in alphabetical order and they are provided for your convenience. This list does not constitute an endorsement by the Charlotte-Mecklenburg Police Department.

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Pineville, NC 28134
(Must use P.O. Box when mailing to Town Hall, as mail will not be delivered to physical address)

Town Hall Physical Address:

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Pineville, NC 28134

Telephone: (704) 889-2291

Fax: (704) 889-2293

Town Hall Office Hours:

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