Human Resources

Human Resources

About Human Resources

Contact the Human Resources Department

Linda Gaddy
Human Resources Director

704-889-2291

[email protected]

_____________________

Kayla Patone
Human Resources Assistant

704-889-0319

[email protected]

Our Mission

The mission of the Human Resources Department is to recruit and retain employees by partnering with management to create best practices, consistent policies and standards and a safe and welcoming working environment. Our goal is to create programs and opportunities that will continue to develop and motivate employees, while strategically aligning their productivity with the goals and objectives of the Town.

Human Resources Primary Functions Includes:

  • Recruiting & Retention
  • Employee Relations
  • Training & Programs
  • Benefits
  • Safety
  • Communication
  • Strategic Management

Park Aide

We have a wonderful opportunity here at the Town for a Part-Time Park Aide in our Parks and Recreation Department . The ideal candidate will be responsible for the day to day cleanliness and trash removal at the Recreation Center and Park facilities, which includes trash removal from recreation center and parks, removing visible trash from all park areas, blowing, minor landscaping, general cleaning which includes sweeping, mopping, clean and stock recreation and park bathrooms, clean and stock dog pots, gym/weight room cleanliness and maintains cleanliness of all other necessary items.

Regularly patrol park area to prevent vandalism and/or theft and cautions visitors against infractions of rules that may warrant notification to supervisor and/or police

Provide information on the park use, regulations, safety requirements or points of interest to park patrons

Responds to complaints and directs them to the appropriate staff

Greet and assist visitors as needed

Greet shelter rentals, offer assistance and ensure that they abide by contracted scheduled times

The position requires both an evening and weekend work schedule.

Candidate must be customer service and detailed oriented.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to operate computer. Able to effectively communicate both orally and written. Knowledge of park equipment usage, general ground and recreation center maintenance and points of interest in the area recommended; ability to deal tactfully with the public and maintain composure in stressful situations; ability to establish effective working relationships with co-workers and supervisors; ability to direct traffic and operate a motor vehicle.

EDUCATION AND EXPERIENCE

Must be at least 16 years of age with a full provisional license.

SPECIAL REQUIREMENTS

Full provisional North Carolina or South Carolina’s driver’s license and be able to maintain a safe driving record

Must obtain if do not currently possess a First Aid and CPR Certification within six months of employment

PHYSICAL REQUIREMENTS

Must be able to perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions

Must be able to perform light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects

Must be able to work in environmental conditions that require both inside and outside work

How to Apply: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application (scroll to bottom of the page). Scan and email to [email protected] or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources, or drop at Town Hall during weekday hours.

Review of applications beginning 01/09/2023. Open Until Filled

Town of Pineville is an Equal Opportunity Employer

Customer Service Rep – Full-time – Pineville Communication Systems

The Town of Pineville is the biggest “small” town around. Here you will find the charm of a community full of friendly faces and a helping hand, complimented by all the amenities that a larger city has to offer. Working for a municipality provides you with extensive benefits and participation in the State retirement plan, as well as job security.

As a CSR you will perform a variety of administrative duties for the Telecommunications and Utilities Department as well as interacting with customers via telephone, electronically and in person to provide information in response to inquiries about product and services. This position is also responsible for collecting and applying payments for the department.

ESSENTIAL JOB FUNCTIONS 

  • Greet customers and answer both Telephone and Electric calls coming into the multi-phone lines
  • Accept and process payments via mail, telephone, walk in traffic, drop box and payment shoot
  • Collect applicable deposits for both telecommunications and electric
  • Conduct pre-cut off payment collection calls to both residential and business subscribers
  • Receive, audit and code various monthly invoices for processes you are responsible for
  • Compile and mail out new welcome packets to newly established customers you have booked
  • Provide copy and fax service to the public requesting this service and charge the appropriate rates

Telephone

  • Establish new phone orders
  • Resolve and/or handle customer related issues
  • Address and adjust third party billing
  • Process telephone orders involving rate plan change, feature additions
  • Responsible for reviewing orders for accuracy
  • Communicate with other service providers on their porting process and how to comply
  • Complete Local Service Requests and Customer Service Record requests
  • Review and process toll free number applications
  • Act as back up to Sr. CSR to Audit ANPI and Citizens monthly invoices
  • Coordinate promotional events for both phone and internet
  • Act as back up to the Sr. CSR for completing the monthly Audit and creation of a report for CLEC and ILEC monthly service orders
  • Send out CPNI letters

Internet

  • Adjustment to Pineville Telephone’s NECA account for internet orders
  • Audit for customer contract expiration
  • Generate and issue customer download violation letters as assigned
  • Enter customer information into User Management and Vision Net

Electric

  • Responsible for entering new service orders and disconnection orders in the billing system electric service for both residential and commercial customers
  • Complete locates reported by both residential and commercial customers
  • Complete various work orders reported by both residential and commercial customers requesting various needs in Pineville regarding their Electric
  • Follow-up on meter re-read checks for customers inquiring about their usage
  • Address customer issues regarding billing errors and electric usage
  • Enter into the billing system and information provided by the customer such as Records changes name, address, email address, contact numbers and forwarding addresses

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the policies and procedures that govern telecommunications and utilities; knowledge of customer excellence philosophy and standard modern office administrative practices and procedures; ability to multi-task in a high pace environment; effectively communicate with customers and provide 100% customer excellence; ability to use tactical judgment; ability to prioritize and take initiative; ability to effectively communicate both in writing and orally; ability to enter data correctly into system; ability to research and understand basic math concepts; working knowledge  of standard applications such as, but not limited to Microsoft Word, Excel and Outlook; ability to maintain effective working relationships with superiors, colleagues, customers and the general public

EDUCATION AND EXPERIENCE

High School Diploma and one to two years of customer service and or accounts payable experience

Job Type: Full-time weekdays. Starting pay is $15.75 to $18.00/hr DOE. Open until filled with review of applications beginning January 10, 2023.

The Town pays for your health, dental and vision benefits, Health Reimbursement Arrangement, NC State retirement, IRA retirement matching, paid holidays, vacation and sick time, and more.

Apply for this job

You may apply in the following ways: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application. For consideration, scan and email with resume to [email protected] or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources.

Town of Pineville is an Equal Opportunity Employer

Systems Technician (Cable Installer) Apprentice

Enjoy the extensive paid benefits and retirement advantages of working in government, along with job security! As a Systems Tech you will perform advanced level technical work in the installation, maintenance and repair of telephone lines and internet service.

SOME ESSENTIAL JOB FUNCTIONS 

Troubleshoots and repairs residential and business telephone system lines and equipment

  • Operates test equipment to isolate problems
  • Splices cable
  • Repairs cable pairs, jacks, lines and pay telephones
  • Collect funds from pay telephones

Installs new residential and business telephone service

  • Pulls new cable into businesses by means of conduit or other methods
  • Installs new cable pairs and jacks
  • Assembles, programs and installs business key systems as well as trains customers in their use
  • Makes programming changes to update service

Perform telephone work orders including installing service lines, jacks, phones and other equipment

Installs and maintains data circuit

Installs and maintains fiber optic lines, IP networks

Installs inside/outside plant fiber optic and copper networks

Validates and tests end to end service provisioning for outside plant fiber/copper networks

Responsible for new construction, operation and maintenance of buried/aerial cable

Serves as a company representative when interacting with internal and external customers

Periodic on-call duties for after hour emergencies

KNOWLEDGE, SKILLS AND ABILITIES

Will train to attain thorough knowledge of the principles and practices of telephone, internet and cable, construction, digital and computer equipment; thorough knowledge of the policies and procedures governing telephone, internet and IPTV;  considerable knowledge of occupational hazards and safety precautions as required for best practices; Considerable knowledge as related to both hardware and software related to electrical equipment; systems and related equipment; ability to troubleshoot complex issues and resolve technical issues; ability to document and communicate progress and completion of work orders and requests; ability to maintain effective working relationships with colleagues, management, public officials, vendors and customers

EDUCATION AND EXPERIENCE

Must have a High School Diploma and technical experience and/or education in a related trade to telecommunications system installation and repair, willing to add to their technical skills and experience in the following areas; telephone, internet, and cable. Will train person with related or similar experience or education

SPECIAL REQUIREMENTS

Must have either a valid North Carolina or South Carolina Commercial Driver’s license and able to maintain a safe driving record

Apply for this job

You may apply in the following ways: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application. For consideration, scan and email with resume to [email protected]v or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources.

The Town pays for your health, dental and vision benefits, Health Reimbursement Arrangement, NC State retirement, IRA retirement matching, paid holidays, vacation and sick time, and more.

Full Time Position. Open until filled with review of applications beginning March 22, 2021.

Town of Pineville is an Equal Opportunity Employer

Police Officer

We are home to some of the finest medical facilities in the Southeast, restaurants to suit every taste, two beautiful parks and an historic downtown area. We have a thriving retail center anchored by Carolina Place Mall and offer an array of housing options. Come get to know our small town with big ideas close to the big city. We are the best of both worlds.

GENERAL DESCRIPTION
Performs responsible police work in the protection of life and property through the enforcement of laws and ordinances. Positions involve patrolling of assigned areas, accident and crime scene investigations, collection and preservation of physical evidence, follow-up investigations and special assignments for the purpose of the prevention of crime, apprehension of offenders and enforcement of laws and ordinances. Police officer must be able to act without the direct supervision using independent judgment and discretion in meeting emergency and non-emergency situations. Duties are performed in accordance with law and departmental directives. Work involves extensive public contacts and situations of personal danger. Work is performed under the regular supervision of a Sergeant

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge or the ability to acquire during reasonable period of training, knowledge of modern police practices and methods, applicable federal, state and local laws and ordinances, particularly the laws of arrest, search investigation; knowledge of the geography of the Town of Pineville, to include transportation routes, major buildings and residential areas; rules and directions of the Police Department and reporting procedures; ability to deal firmly and courteously with the public; ability to analyze situations quickly and objectively and to determine proper course of action to be taken; ability to react quickly and calmly during emergency situations; ability to obtain information through interviews and interrogation; ability to write and speak effectively; trainable in the use and care of firearms within a reasonable period of time; ability to exercise good judgment and emotional maturity under stressful conditions; ability to recognize potentially dangerous situations; ability to work long hours on rotating shifts with occasional overtime as required; ability to maintain the confidentiality of sensitive information.

EDUCATION AND EXPERIENCE
Must have a high school diploma or equivalent; completed BLET; prior law enforcement experience is preferred

Job Type: Full-time

The Town of Pineville provides full health insurance, a Health Reimbursement Arrangement, Dental and Vision plans, and Retirement options with matching contributions, and more benefits including paid time off and sick days to its employees and sworn officers.

To apply for this position please visit https://www.pinevillenc.gov, download the Town of Pineville application on the Government > HR Department tab and submit the completed application per one of the options noted on that page. Emailed applications can be sent to: [email protected]

Police Officer Trainee

GENERAL DESCRIPTION

Learn to perform responsible police work in the protection of life and property through the enforcement of laws and ordinances. Completes B.LE.T training at a local school, and then Field Training as Sworn Officer. Positions involve patrolling of assigned areas, accident and crime scene investigations, collection and preservation of physical evidence, follow-up investigations and special assignments for the purpose of the prevention of crime, apprehension of offenders and enforcement of laws and ordinances. Police officer must be able to act without the direct supervision using independent judgment and discretion in meeting emergency and non-emergency situations. Duties are performed in accordance with law and departmental directives. Work involves extensive public contacts and situations of personal danger. Work is performed under the regular supervision of a Sergeant

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge or the ability to acquire during reasonable period of training, knowledge of modern police practices and methods, applicable federal, state and local laws and ordinances, particularly the laws of arrest, search investigation; knowledge of the geography of the Town of Pineville, to include transportation routes, major buildings and residential areas; rules and directions of the Police Department and reporting procedures; ability to deal firmly and courteously with the public; ability to analyze situations quickly and objectively and to determine proper course of action to be taken; ability to react quickly and calmly during emergency situations; ability to obtain information through interviews and interrogation; ability to write and speak effectively; trainable in the use and care of firearms within a reasonable period of time; ability to exercise good judgment and emotional maturity under stressful conditions; ability to recognize potentially dangerous situations; ability to work long hours on rotating shifts with occasional overtime as required; ability to maintain the confidentiality of sensitive information.

EDUCATION AND EXPERIENCE
Must have a high school diploma or equivalent; completed BLET; prior law enforcement experience is preferred

Job Type: Full-time

The Town of Pineville provides full health insurance, a Health Reimbursement Arrangement, Dental and Vision plans, and Retirement options with matching contributions, and more benefits including paid time off and sick days to its employees and sworn officers.

To apply for this position please visit https://www.pinevillenc.gov, download the Town of Pineville application on the Government > HR Department tab and submit the completed application per one of the options noted on that page. Emailed applications can be sent to: [email protected]

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Full & Part Time Positions are available. Open until filled.

If you are interested in applying for an open position, please download the Employment Application below, fill out, and submit via email, fax or US mail, or drop at Town Hal during weekday hours.

Employment Application

To submit an application for employment, please download the application from the link below.

You will need Adobe Acrobat Reader to view the PDF files. Click the link below to download a copy.

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After downloading the Employment Application, you may fill it out and…

Fax your resume to: 704-889-2364

Email your resume to: [email protected]

Or mail your resume to:

Pineville Town Hall
Attn: Human Resources Dept.
P.O. Box 249
Pineville, NC 28134

Benefits Snapshot

The Town of Pineville offers a comprehensive benefits package which includes paid Medical, Dental and Vision coverage, a Health Reimbursement Arrangement, as well as an Employee Assistance Program. These are provided at no cost to the employee with an option to purchase additional insurance for dependents. Additionally, we offer life insurance, short-term and long-term disability, Flexible Spending Accounts and an array of Supplemental Insurances.

The Town of Pineville is part of the North Carolina Retirement System and as a condition of employment, 6% of every employee’s salary is deducted from their paychecks for the retirement fund. This is a defined benefit plan and an employee’s retirement is based upon years of credited service.  An employee is fully vested after five years of credited service.

We also offer a voluntary 401(k), defined contribution plan, with the Town matching up to 5% of an employee’s contribution.  Sworn law enforcement personnel will automatically receive a 5% match regardless of their own contributions. Once enrolled, an employee is vested immediately.

Click the button below to view the Town of Pineville Employee Handbook.

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Full & Part Time Positions are available. Open until filled.

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Full & Part Time Positions are available. Open until filled.