Human Resources

Human Resources

About Human Resources

Contact the Human Resources Department

Linda Gaddy
Human Resources Director

704-889-2291

[email protected]

_____________________

Kayla Patone
Human Resources Assistant

704-889-0319

[email protected]

Our Mission

The mission of the Human Resources Department is to recruit and retain employees by partnering with management to create best practices, consistent policies and standards and a safe and welcoming working environment. Our goal is to create programs and opportunities that will continue to develop and motivate employees, while strategically aligning their productivity with the goals and objectives of the Town.

Human Resources Primary Functions Includes:

  • Recruiting & Retention
  • Employee Relations
  • Training & Programs
  • Benefits
  • Safety
  • Communication
  • Strategic Management

Police Officer

We are home to some of the finest medical facilities in the Southeast, restaurants to suit every taste, two beautiful parks and an historic downtown area. We have a thriving retail center anchored by Carolina Place Mall and offer an array of housing options. Come get to know our small town with big ideas close to the big city. We are the best of both worlds.

GENERAL DESCRIPTION
Performs responsible police work in the protection of life and property through the enforcement of laws and ordinances. Positions involve patrolling of assigned areas, accident and crime scene investigations, collection and preservation of physical evidence, follow-up investigations and special assignments for the purpose of the prevention of crime, apprehension of offenders and enforcement of laws and ordinances. Police officer must be able to act without the direct supervision using independent judgment and discretion in meeting emergency and non-emergency situations. Duties are performed in accordance with law and departmental directives. Work involves extensive public contacts and situations of personal danger. Work is performed under the regular supervision of a Sergeant.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge or the ability to acquire during reasonable period of training, knowledge of modern police practices and methods, applicable federal, state and local laws and ordinances, particularly the laws of arrest, search investigation; knowledge of the geography of the Town of Pineville, to include transportation routes, major buildings and residential areas; rules and directions of the Police Department and reporting procedures; ability to deal firmly and courteously with the public; ability to analyze situations quickly and objectively and to determine proper course of action to be taken; ability to react quickly and calmly during emergency situations; ability to obtain information through interviews and interrogation; ability to write and speak effectively; trainable in the use and care of firearms within a reasonable period of time; ability to exercise good judgment and emotional maturity under stressful conditions; ability to recognize potentially dangerous situations; ability to work long hours on rotating shifts with occasional overtime as required; ability to maintain the confidentiality of sensitive information.

EDUCATION AND EXPERIENCE
Must have a high school diploma or equivalent; completed BLET; prior law enforcement experience is preferred

Job Type: Full-time

The Town of Pineville provides full health insurance, a Health Reimbursement Arrangement, Dental and Vision plans, and Retirement options with matching contributions, and more benefits including paid time off and sick days to its employees and sworn officers. This job also qualifies you for a Sign-on Bonus!

To apply for this position please visit https://www.pinevillenc.gov, download the Town of Pineville application on the Government > HR Department tab and submit the completed application per one of the options noted on that page. Emailed applications can be sent to: [email protected]

Police Officer Trainee

GENERAL DESCRIPTION

Learn to perform responsible police work in the protection of life and property through the enforcement of laws and ordinances. Completes B.LE.T training at a local school, and then Field Training as Sworn Officer. Positions involve patrolling of assigned areas, accident and crime scene investigations, collection and preservation of physical evidence, follow-up investigations and special assignments for the purpose of the prevention of crime, apprehension of offenders and enforcement of laws and ordinances. Police officer must be able to act without the direct supervision using independent judgment and discretion in meeting emergency and non-emergency situations. Duties are performed in accordance with law and departmental directives. Work involves extensive public contacts and situations of personal danger. Work is performed under the regular supervision of a Sergeant.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge or the ability to acquire during reasonable period of training, knowledge of modern police practices and methods, applicable federal, state and local laws and ordinances, particularly the laws of arrest, search investigation; knowledge of the geography of the Town of Pineville, to include transportation routes, major buildings and residential areas; rules and directions of the Police Department and reporting procedures; ability to deal firmly and courteously with the public; ability to analyze situations quickly and objectively and to determine proper course of action to be taken; ability to react quickly and calmly during emergency situations; ability to obtain information through interviews and interrogation; ability to write and speak effectively; trainable in the use and care of firearms within a reasonable period of time; ability to exercise good judgment and emotional maturity under stressful conditions; ability to recognize potentially dangerous situations; ability to work long hours on rotating shifts with occasional overtime as required; ability to maintain the confidentiality of sensitive information.

EDUCATION AND EXPERIENCE
Must have a high school diploma or equivalent; completed BLET; prior law enforcement experience is preferred.

Job Type: Full-time

The Town of Pineville provides full health insurance, a Health Reimbursement Arrangement, Dental and Vision plans, and Retirement options with matching contributions, and more benefits including paid time off and sick days to its employees and sworn officers. This job also qualifies you for a Sign-on Bonus!

To apply for this position please visit https://www.pinevillenc.gov, download the Town of Pineville application on the Government > HR Department tab and submit the completed application per one of the options noted on that page. Emailed applications can be sent to: [email protected]

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Current starting pay w/out experience $18.33/hour, higher with prior experience

Eligible for full Town benefits and retirement, bonuses, employee wellness and appreciation programs. This job also qualifies for a Sign-on Bonus!

Full & Part Time Positions are available. Open until filled.

Customer Service Rep – Part-time

As a CSR you will perform a variety of administrative duties for the Telecommunications and Utilities Department as well as interacting with customers via telephone, electronically and in person to provide information in response to inquiries about product and services. This position is also responsible for collecting and applying payments for the department.

ESSENTIAL JOB FUNCTIONS

  • Greet customers and answer both Telephone and Electric calls coming into the multi-phone lines
  • Accept and process payments via mail, telephone, walk in traffic, drop box and payment shoot
  • Collect applicable deposits for both telecommunications and electric
  • Conduct pre-cut off payment collection calls to both residential and business subscribers
  • Receive, audit and code various monthly invoices
  • Compile and mail out new welcome packets to newly established customers
  • Provide copy and fax service to the public requesting this service and charge the appropriate rates
  • Establish new phone orders
  • Resolve and/or handle customer related issues
  • Address and adjust third party billing
  • Process telephone orders involving rate plan change, feature additions
  • Responsible for reviewing orders for accuracy
  • Communicate with other service providers on their porting process and how to comply
  • Complete Local Service Requests and Customer Service Record requests
  • Review and process toll free number applications
  • Act as back up to Sr. CSR to Audit ANPI and Citizens monthly invoices
  • Coordinate promotional events for both phone and internet
  • Adjustment to Pineville Telephone’s NECA account for internet orders
  • Audit for customer contract expiration
  • Generate and issue customer download violation letters as assigned
  • Enter customer information into User Management and Vision Net
  • Similar responsibilities to support Electric customer service and billing

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the policies and procedures that govern telecommunications and utilities preferred; knowledge of customer excellence philosophy and standard modern office administrative practices and procedures; ability to multi-task in a high pace environment; effectively communicate with customers and provide 100% customer excellence; ability to use tactical judgment; ability to prioritize and take initiative; ability to effectively communicate both in writing and orally; ability to enter data correctly into system; ability to research and understand basic math concepts; working knowledge  of standard applications such as, but not limited to Microsoft Word, Excel and Outlook; ability to maintain effective working relationships with superiors, colleagues, customers and the general public

Current starting pay w/out experience is $16.00 to $17.00/hour

This position is 20 hours per week max. and is not eligible for benefits

To apply for this position please visit https://www.pinevillenc.gov, download the Town of Pineville application on the Government > HR Department tab and submit the completed application per one of the options noted on that page. Emailed applications can be sent to: [email protected]

Review of applications starting 2/15/2024. Open until filled.

If you are interested in applying for an open position, please download the Employment Application below, fill out, and submit via email, fax or US mail, or drop at Town Hall during weekday hours.

Employment Application

To submit an application for employment, please download the application from the link below.

You will need Adobe Acrobat Reader to view the PDF files. Click the link below to download a copy.

Get Adobe Reader Here.

After downloading the Employment Application, you may fill it out and…

Fax your resume to: 704-889-2364

Email your resume to: [email protected]

Or mail your resume to:

Pineville Town Hall
Attn: Human Resources Dept.
P.O. Box 249
Pineville, NC 28134

Benefits Snapshot

The Town of Pineville offers a comprehensive benefits package which includes paid Medical, Dental and Vision coverage, a Health Reimbursement Arrangement, as well as an Employee Assistance Program. These are provided at no cost to the employee with an option to purchase additional insurance for dependents. Additionally, we offer life insurance, short-term and long-term disability, Flexible Spending Accounts and an array of Supplemental Insurances.

The Town of Pineville is part of the North Carolina Retirement System and as a condition of employment, 6% of every employee’s salary is deducted from their paychecks for the retirement fund. This is a defined benefit plan and an employee’s retirement is based upon years of credited service.  An employee is fully vested after five years of credited service.

We also offer a voluntary 401(k), defined contribution plan, with the Town matching up to 5% of an employee’s contribution.  Sworn law enforcement personnel will automatically receive a 5% match regardless of their own contributions. Once enrolled, an employee is vested immediately.

Click the button below to view the Town of Pineville Employee Handbook.