Human Resources

Human Resources

About Human Resources

Contact the Human Resources Department

Linda Gaddy

Human Resources Director

704-889-2291

[email protected]

Our Mission

The mission of the Human Resources Department is to recruit and retain employees by partnering with management to create best practices, consistent policies and standards and a safe and welcoming working environment. Our goal is to create programs and opportunities that will continue to develop and motivate employees, while strategically aligning their productivity with the goals and objectives of the Town.

Human Resources Primary Functions Includes:

  • Recruiting & Retention
  • Employee Relations
  • Training & Programs
  • Benefits
  • Safety
  • Communication
  • Strategic Management

Billing & Collection Coordinator- Pineville Electric

The Billing & Collection Coordinator is responsible to organize and handle the billing and collection functions for the Municipal Telephone and Electric Company. As a Town of Pineville employee, you will fill the critical role of representing the Town and the Electric Company to the community.

A few of the things you will be doing include:

Handle pre-billing for Electric Company; meter reading, isolates, investigates and resolves meter reading differences to accurate resolve issues so that proper electric consumption can be determined

Responsible for back office residential and business electric account review after CSR sets up new account or disconnects existing service; acts as liaison between customers and electric personnel including

Create meter read files to load in handheld devices for readings around the 18th of the month; download meter files in billing system; review meter readings for skipped reads, high or low reads and prepare billing file according to data

Pushes automated disconnect notifications thru the billing system and central office software to notify non pay customers of pending disconnection date before the 21st of each month.

Input and update rate table with rate changes prior to generating new bills such as Summer Rates, Winter Rates and Annual REPS charge

Attend training for FERC with ElectriCities

Coordinate with ElectriCities to do energy audits for business customers

Provide information for audit and reporting purposes for ElectriCities

Handles all inventory for the Electric Department including adding and removing items

KNOWLEDGE, SKILLS AND ABILITIES

Considerable tact, courtesy and firmness required in dealing with the general public.

Thorough knowledge of regulations governing utilities; Ability to understand the billing concepts for Utilities; general mathematical skills and superior customer service skills; aptitude to understand billing system and computer applications; knowledge of basic bookkeeping methods; ability to record data and balance figures; ability to exercise sound judgment in making decisions; ability to communicate both orally and in writing; ability to maintain and establish professional relationships with vendors and  provide excellent service to customers

For a full job description and job application go to www.pinevillenc.gov/How Do I Apply? Resumes can also be submitted to [email protected] or mailed to: Town of Pineville, PO Box 249, Pineville, NC 28134

Review of applications beginning 02/17/2022. Open until filled.

Huma Resources Assistant

The Town of Pineville is the small town with big ideas. Quaint neighborhoods are close to some of the finest medical facilities in the Southeast. Pineville is well known for its unique antique and specialty shops, restaurants and bars in our historic downtown, and its thriving retail center anchored by Carolina Place Mall. Close to all of the attractions of the big city, we are the best of both worlds.

The Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the organization’s human resource department. Their duties include documenting staff changes, onboarding tasks, processing payroll updates, benefit enrollments, reports, and answering basic employee inquiries.

ESSENTIAL JOB FUNCTIONS

Maintains accurate and up-to-date human resource files, records, and documentation both on paper and electronically. Maintains the integrity and confidentiality of human resource files and records.

Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.

Administers programs including: random drug screening, online training, performance management system, benefit portal updates, surveys, Hepatitis B immunizations

Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.

Assists with Safety Committee meetings and programs

Conducts or assists with new hire orientation; creates new hire packets

Prepares reports to respond to public information requests

Assists with planning and execution of special events such as the annual benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.

Assist with employee wellness program planning and execution

Research and reports as needed

EDUCATION AND EXPERIENCE

Graduation from high school or equivalent with 1 year of experience or associates degree in human resources preferred. Minimum 2 years office administrative experience.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent verbal and written communication skills.

Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Excellent organizational skills and attention to detail.

Proficient with Microsoft Office Suite or related software.

Proficient with or the ability to quickly learn payroll management, human resource information system (HRIS), and similar computer applications.

How to Apply: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application (scan to bottom of this page). Scan and email to [email protected] or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources.

Review of applications beginning 04/06/2022. Open Until Filled

Eligible for Fulltime benefits package

Town of Pineville is an Equal Opportunity Employer

Systems Technician

Enjoy the extensive paid benefits and retirement advantages of working in government, along with job security! As a Systems Tech you will perform advanced level technical work in the installation, maintenance and repair of telephone lines and internet service.

SOME ESSENTIAL JOB FUNCTIONS 

Troubleshoots and repairs residential and business telephone system lines and equipment

  • Operates test equipment to isolate problems
  • Splices cable
  • Repairs cable pairs, jacks, lines and pay telephones
  • Collect funds from pay telephones

Installs new residential and business telephone service

  • Pulls new cable into businesses by means of conduit or other methods
  • Installs new cable pairs and jacks
  • Assembles, programs and installs business key systems as well as trains customers in their use
  • Makes programming changes to update service

Perform telephone work orders including installing service lines, jacks, phones and other equipment

Installs and maintains data circuit

Installs and maintains fiber optic lines, IP networks

Installs inside/outside plant fiber optic and copper networks

Validates and tests end to end service provisioning for outside plant fiber/copper networks

Responsible for new construction, operation and maintenance of buried/aerial cable

Serves as a company representative when interacting with internal and external customers

Periodic on-call duties for after hour emergencies

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of the principles and practices of telephone, internet and cable, construction, digital and computer equipment; thorough knowledge of the policies and procedures governing telephone, and internet; considerable knowledge of occupational hazards and safety precautions as required for best practices; considerable knowledge as related to both hardware and software related to electrical equipment; systems and related equipment; ability to troubleshoot complex issues and resolve technical issues; ability to document and communicate progress and completion of work orders and requests; ability to maintain effective working relationships with colleagues, management, public officials, vendors and customers

EDUCATION AND EXPERIENCE

Must have a High School Diploma and technical experience and/or education in the telecommunications system industry with extensive experience in the following areas; telephone, internet, and cable field or an equivalent combination of education and experience

SPECIAL REQUIREMENTS

Must have either a valid North Carolina or South Carolina Commercial Driver’s license and able to maintain a safe driving record

Apply for this job

You may apply in the following ways: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application. For consideration, scan and email with resume to [email protected] or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources.

The Town pays for your health, dental and vision benefits, Health Reimbursement Arrangement, NC State retirement, IRA retirement matching, paid holidays, vacation and sick time, and more.

Full Time Position. Open until filled with review of applications beginning March 22, 2021.

Town of Pineville is an Equal Opportunity Employer

Park Aide – Part Time

The Town of Pineville is the small town with big ideas. Quaint neighborhoods are close to some of the finest medical facilities in the Southeast. Pineville is well known for its unique antique and specialty shops, restaurants and bars in our historic downtown, and its thriving retail center anchored by Carolina Place Mall. Close to all of the attractions of the big city, we are the best of both worlds.

We have a great opportunity here at the Town for a Part-Time Park Aide in our Parks and Recreation Department . The ideal candidate will be responsible for greeting and assisting visitors, patrolling park areas, upkeep of the park and recreation facilities, cleaning and monitoring facilities for cleanliness, inspecting equipment and communicating rules and regulations. The position requires both an evening and weekend work schedule.

Prospective candidates must be at least 16 years old with a valid NC or SC driver’s license and able to commit to the hours needed for the position. Individual must be able to multi-task and see assignments through to completion. Candidate must also be customer service and detailed oriented.

Job Type: Part-time

Required education: High school or equivalent

Preferred experience: Maintenance, cleaning or landscaping: 1 year

How to Apply: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application. Scan and email to [email protected] or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources.

Part-time employees are eligible for paid holidays, vacation and sick time, and participation in the NC Retirement plan .

Review of applications beginning 01/21/2021. Open Until Filled

Town of Pineville is an Equal Opportunity Employer

Camp Counselor

Supervise and lead camp participant groups and assist in aiding program staff with all designated activities for the day camp program.

Actively lead participants in all recreation and leisure activities

Teach or assist with camp programs and encourage camper participation

Responsible for knowing the location of your campers at all times unless on a scheduled break

Exhibit professionalism and good character as a positive model to campers

Administer first aid and properly document each incident

Maintain clean work and play areas

Serve snack/meals to camp participants

Enforce camp rules; document incidents

Monitor campers who may have special medical needs

Carry out job duties in a safe manner in accordance with all Town, department and regulatory policies; follow safety procedures.

KNOWLEDGE, SKILLS AND ABILITIES

General knowledge of Town and departments rules, regulations, policies and procedures; general safety rules and regulations; recreation and program instruction; first aid; ability to observe and work with large groups of children; follow direction and enforce rules; communicate effectively orally and in writing and possess good customer service skills

EDUCATION AND EXPERIENCE

Must have a High school diploma or G.E.D. equivalent and be at least 18 years of age

SPECIAL REQUIREMENTS

Must obtain if do not currently possess First Aid and CPR Training

Preferably a North Carolina or South Carolina’s driver’s license and be able to maintain a safe driving record

How to Apply: Go to www.pinevillenc.gov under Government, Departments, Human Resources, download the application. Scan and email to [email protected] or fax your application packet to: 704-889-2364, or mail required documents to PO Box 249, Pineville, NC 28134, Attention Human Resources.

Open Until Filled

Town of Pineville is an Equal Opportunity Employer

Customer Service Rep – Part-time

As a CSR you will perform a variety of administrative duties for the Telecommunications and Utilities Department as well as interacting with customers via telephone, electronically and in person to provide information in response to inquiries about product and services. This position is also responsible for collecting and applying payments for the department.

ESSENTIAL JOB FUNCTIONS 

  • Greet customers and answer both Telephone and Electric calls coming into the multi-phone lines
  • Accept and process payments via mail, telephone, walk in traffic, drop box and payment shoot
  • Collect applicable deposits for both telecommunications and electric
  • Conduct pre-cut off payment collection calls to both residential and business subscribers
  • Receive, audit and code various monthly invoices for processes you are responsible for
  • Compile and mail out new welcome packets to newly established customers you have booked
  • Provide copy and fax service to the public requesting this service and charge the appropriate rates

Telephone

  • Establish new phone orders
  • Resolve and/or handle customer related issues
  • Address and adjust third party billing
  • Process telephone orders involving rate plan change, feature additions
  • Responsible for reviewing orders for accuracy
  • Communicate with other service providers on their porting process and how to comply
  • Complete Local Service Requests and Customer Service Record requests
  • Review and process toll free number applications
  • Act as back up to Sr. CSR to Audit ANPI and Citizens monthly invoices
  • Coordinate promotional events for both phone and internet
  • Act as back up to the Sr. CSR for completing the monthly Audit and creation of a report for CLEC and ILEC monthly service orders
  • Send out CPNI letters

Internet

  • Adjustment to Pineville Telephone’s NECA account for internet orders
  • Audit for customer contract expiration
  • Generate and issue customer download violation letters as assigned
  • Enter customer information into User Management and Vision Net

Electric

  • Responsible for entering new service orders and disconnection orders in the billing system electric service for both residential and commercial customers
  • Complete locates reported by both residential and commercial customers
  • Complete various work orders reported by both residential and commercial customers requesting various needs in Pineville regarding their Electric
  • Follow-up on meter re-read checks for customers inquiring about their usage
  • Address customer issues regarding billing errors and electric usage
  • Enter into the billing system and information provided by the customer such as Records changes name, address, email address, contact numbers and forwarding addresses

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the policies and procedures that govern telecommunications and utilities; knowledge of customer excellence philosophy and standard modern office administrative practices and procedures; ability to multi-task in a high pace environment; effectively communicate with customers and provide 100% customer excellence; ability to use tactical judgment; ability to prioritize and take initiative; ability to effectively communicate both in writing and orally; ability to enter data correctly into system; ability to research and understand basic math concepts; working knowledge  of standard applications such as, but not limited to Microsoft Word, Excel and Outlook; ability to maintain effective working relationships with superiors, colleagues, customers and the general public

EDUCATION AND EXPERIENCE

High School Diploma and one to two years of customer service and or accounts payable experience

Job Type: Part-time, weekdays. Starting pay is $15.00 to $16.50/hr DOE. Open until filled.

How to Apply: For a job application scroll down, download and send the completed application to: [email protected] Resumes and applications can also be faxed to 704-889-2364 or mailed to: Town of Pineville, PO Box 249, Pineville, NC 28134, Attention Human Resources.

Part-time employees are eligible for paid holidays, vacation and sick time, and participate in the NC Retirement plan .

Review of applications beginning 03/22/2021. Open Until Filled

Town of Pineville is an Equal Opportunity Employer

Police Officer

We are home to some of the finest medical facilities in the Southeast, restaurants to suit every taste, two beautiful parks and an historic downtown area. We have a thriving retail center anchored by Carolina Place Mall and offer an array of housing options. Come get to know our small town with big ideas close to the big city. We are the best of both worlds.

GENERAL DESCRIPTION
Performs responsible police work in the protection of life and property through the enforcement of laws and ordinances. Positions involve patrolling of assigned areas, accident and crime scene investigations, collection and preservation of physical evidence, follow-up investigations and special assignments for the purpose of the prevention of crime, apprehension of offenders and enforcement of laws and ordinances. Police officer must be able to act without the direct supervision using independent judgment and discretion in meeting emergency and non-emergency situations. Duties are performed in accordance with law and departmental directives. Work involves extensive public contacts and situations of personal danger. Work is performed under the regular supervision of a Sergeant

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge or the ability to acquire during reasonable period of training, knowledge of modern police practices and methods, applicable federal, state and local laws and ordinances, particularly the laws of arrest, search investigation; knowledge of the geography of the Town of Pineville, to include transportation routes, major buildings and residential areas; rules and directions of the Police Department and reporting procedures; ability to deal firmly and courteously with the public; ability to analyze situations quickly and objectively and to determine proper course of action to be taken; ability to react quickly and calmly during emergency situations; ability to obtain information through interviews and interrogation; ability to write and speak effectively; trainable in the use and care of firearms within a reasonable period of time; ability to exercise good judgment and emotional maturity under stressful conditions; ability to recognize potentially dangerous situations; ability to work long hours on rotating shifts with occasional overtime as required; ability to maintain the confidentiality of sensitive information.

EDUCATION AND EXPERIENCE
Must have a high school diploma or equivalent; completed BLET; prior law enforcement experience is preferred

Job Type: Full-time

The Town of Pineville provides full health insurance, a Health Reimbursement Arrangement, Dental and Vision plans, and Retirement options with matching contributions, and more benefits including paid time off and sick days to its employees and sworn officers.

To apply for this position please visit https://www.pinevillenc.gov, download the Town of Pineville application on the Government > HR Department tab and submit the completed application per one of the options noted on that page. Emailed applications can be sent to: [email protected]

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Full & Part Time Positions are available. Open until filled.

If you are interested in applying for an open position, please download the Employment Application below, fill out, and submit via email, fax or US mail.

Employment Application

To submit an application for employment, please download the application from the link below.

You will need Adobe Acrobat Reader to view the PDF files. Click the link below to download a copy.

Get Adobe Reader Here.

After downloading the Employment Application, you may fill it out and…

Fax your resume to: 704-889-2364

Email your resume to: [email protected]

Or mail your resume to:

Pineville Town Hall
Attn: Human Resources Dept.
P.O. Box 249
Pineville, NC 28134

Benefits Snapshot

The Town of Pineville offers a comprehensive benefits package which includes paid Medical, Dental and Vision coverage, a Health Reimbursement Arrangement, as well as an Employee Assistance Program. These are provided at no cost to the employee with an option to purchase additional insurance for dependents. Additionally, we offer life insurance, short-term and long-term disability, Flexible Spending Accounts and an array of Supplemental Insurances.

The Town of Pineville is part of the North Carolina Retirement System and as a condition of employment, 6% of every employee’s salary is deducted from their paychecks for the retirement fund. This is a defined benefit plan and an employee’s retirement is based upon years of credited service.  An employee is fully vested after five years of credited service.

We also offer a voluntary 401(k), defined contribution plan, with the Town matching up to 5% of an employee’s contribution.  Sworn law enforcement personnel will automatically receive a 5% match regardless of their own contributions. Once enrolled, an employee is vested immediately.

Click the button below to view the Town of Pineville Employee Handbook.

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Full & Part Time Positions are available. Open until filled.

Police Dept. – 911 Telecom

The Pineville Police Department is currently recruiting for a Full Time Telecommunicator. Under the general supervision of the Telecommunicator Supervisor, the Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

Full & Part Time Positions are available. Open until filled.