Services

Police Services

Overview

The Pineville Police Department is comprised of several different units, including a K-9 team, a SWAT team, Vice and Narcotics, and a COPS (Community Oriented Policing Service) Team. COPS Team members spend most of their time on bikes or on an ATV to establish one-on-one relationships with Pineville citizens.

Police Care

Records

The Records division is headed by the Communications Supervisor, who reports to the Administrative Lieutenant. The Records Division processes all reports generated by the Department and ensures their timely submission. The Records Division staff also handles requests for copies of reports and assists walk-ins to the Police Department.
Records staff members are trained by SBI Division of Criminal Information training specialists to accurately process all incident reports and to submit the Uniform Crime Report (UCR) data to the SBI Division of Criminal Information. The Records Division currently uses Southern Software’s Police-Pak Incident Reporting software to generate the UCR reports and electronically submits them to the SBI in Raleigh. Data submitted includes, but is not limited to:
  • Classification and scoring of offenses;
  • Clearances;
  • Property values;
  • Arrest counts; and
  • Submission of updated and/or corrected data.

The Records staff submits traffic crash reports when the damage is $1,000 or more, or if there have been injuries, to the Collisions Report Division of the North Carolina DMV. Copies of accident reports can be obtained by going online to: http://www.ncdot.gov/dmv/records or by calling 919-861-3098.

The Records staff also records traffic citations and submits our agency’s traffic stop statistics to the SBI. The Records Division can provide you with a copy of your traffic citation as well as look up your court date, if needed.

The Records Division is open Monday through Friday from 9:00 AM to 5:00 PM. You can obtain copies of police reports during these hours. If you would prefer to obtain an accident report online, please visit http://www.ncdot.gov/dmv/records to order a copy of the report. If possible, have your report number available to help expedite your request. Please allow at least 48 hours for your report to be completed and processed.

Police Report

Communications

The Pineville Police Department Communications Division is committed to providing 24-hour assistance in the preservation of life and property for everyone in our community through accurate and professional communication, quality training and the commitment to stay abreast of our ever-changing environment.
Police Communication

The Pineville Police Department Communications Division proudly serves the citizens of the Town of Pineville and the Town of Mint Hill.  We are a primary public safety answering point (PSAP) whose highly trained telecommunicators handle routine and emergency calls for police, fire, medic and local government agencies.

When the Communications Division receives your call, it is processed using the Plant/CML Sentinel Patriot phone system. The system is equipped with seven administrative lines and 4 emergency 9-1-1 lines. This system automatically identifies and displays the telephone number and location of emergency callers. It also recognizes TTY/TDD calls from non-voice communication devices. The phone system is integrated with the Plant/CML VisualGIS mapping system, which maps the location of these callers, including most wireless callers. Some of the features this system provides to telecommunicators are:

  • Unlimited speed dials
  • Auto ring back
  • Instant recording retrieval
  • Event tracking
  • Mapping functions

Calls are dispatched on CentraCom Elite Gold Dispatch consoles utilizing the Pineville Police Department’s 800 MHz trunked radio system. These consoles provide telecommunicators with a graphical interface that displays and tracks valuable information that assists in call processing and officer safety.

The Communications Division is currently using Southern Software’s Computer Aided Dispatch (CAD) system to document all calls for service. This system allows telecommunicators to see at a glance which officers are on duty, which officers are on calls and which officers are available. It records call details such as when the call was received, when an officer was dispatched and arrival times. CAD also provides location information and location history for all business locations in Pineville and Mint Hill. Report numbers are generated using the CAD system, which are then sent to the Records Management System and processed by the Records Division.

What to do when calling 9-1-1

The most important thing to remember when calling 9-1-1 is DO NOT HANG UP! Hang-ups require telecommunicators to attempt to call back the caller, which wastes valuable time in a true emergency. Hang-ups delay a telecommunicator’s response to others in need.

Stay calm and speak clearly into the phone. Give the telecommunicator as much of the below-listed information as necessary for the given situation.

Specify the kind of Emergency

Police, Fire or Medic.

Location of the Incident

Be as specific as possible. Look for street names, addresses or businesses closest to you.

Phone Number

Provide a telephone number you can be reached at. This is helpful in case the responders cannot locate you or if you get disconnected.

People Information

Tell the telecommunicator how many people are involved and provide as many descriptive details as you can. Remember to be specific.

Additional Circumstances

Provide the telecommunicator with any information that may hinder emergency personnel from providing assistance such as aggressive dogs on the property, address not properly displayed, vehicles or other obstacles blocking the roadway, etc.

ADVISE THE TELECOMMUNICATOR IF ANY WEAPONS ARE INVOLVED

Keep the information factual. The information provided to the telecommunicator should be based on fact, not opinion. Do not over or under exaggerate the situation.

LISTEN

Listen to the telecommunicator and follow their instructions. They will often ask you to repeat information for accuracy. Remember that they are here to help you!

Hearing Impaired

The Plant/CML Sentinel Patriot phone system provides direct 9-1-1 access for the hearing impaired community by automatically recognizing TTY calls. It is not necessary to use a relay service. Our telecommunicators have been trained to process TTY calls by a representative from the North Carolina Division of Services for the Deaf and Hard of Hearing. Refresher training is also provided, and the Communications Division is tested periodically by the North Carolina Division of Services for the Deaf and Hard of Hearing to ensure that we are ready to serve you. Please remember not to hang up until a telecommunicator asks you to do so.

Non-English Speaking Citizens

The Communications Division is able to process both emergency and non-emergency calls for service with the assistance of AT&T Language Line Services. This service provides over-the-phone interpretation 24 hours a day, seven days a week, 365 days a year. Translation services are available for over 150 languages. The telecommunicator will conference your call to the Language Line operator. Your language will be identified and, on average, you will be connected to an interpreter within 25 seconds. Do not hang up until the interpreter advises you to do so.

Tenemos intérpretes a su disposición

Si necesita que le atiendan en español por favor diga “Spanish” y le conectaremos con un intérprete. Por favor manténgase en la línea.

When to Call 9-1-1

9-1-1 is for emergency calls only. Emergencies include:

  • Crimes that have resulted in serious personal injury.
  • Crimes that are in progress.
  • Crimes in which a suspect may still be on scene.
  • Medical Emergencies.
  • Reporting a Fire.

If you call 9-1-1, do not hang up. A telecommunicator will answer as soon as possible. Hanging up will cause a delay in getting emergency responders to you and could delay emergency response to others in need.

If you call 9-1-1 by mistake, stay on the line and tell the telecommunicator that the call was a mistake. Do not hang up.

9-1-1 should not be used for information or to connect you with an officer or other department member.

Criminal Investigations Division

The Criminal Investigations Division (C.I.D.) is comprised of veteran detectives who are committed to investigating crimes in Pineville and sometimes outside of Pineville. The detectives investigate a variety of cases, ranging from felonies to serious misdemeanors. C.I.D. often works closely with the patrol division to ensure that cases get solved. Maintaining a professional business relationship with the assistant district attorneys and other law enforcement agencies throughout our community is a key component needed to stay steps ahead of crime.

The Vice/Narcotics Division is also a part of C.I.D., and includes many job functions that the community never sees. Vice/Narcotics investigates activities ranging from anonymous complaints from the community regarding possible criminal activity to overseeing felony cases from start to finish. Vice/Narcotics is an undercover operation that can be both very demanding and very rewarding. Overall, having teamwork in place allows C.I.D. and Vice/Narcotics to be successful; which is a 24-hour, 7-day a week necessity for the community of Pineville.

Patrol

The Patrol Division is responsible for responding to all calls for police service within the Pineville town limits. In addition to enforcing North Carolina laws within its town limits, Pineville Police has two additional, specialized units to deal with traffic safety and code enforcement. The traffic team focuses specifically on traffic-related incidents, including the “Booze It and Lose It” and “Click it or Ticket” programs.

K9 Unit

Pineville Police K9 Unit

We are very excited to announce the addition of a second K-9 to our Department. Our K-9 unit is instrumental in assisting us with:

  • locating lost children;
  • locating lost adults who suffer from debilitating diseases (i.e., dementia, Alzheimer’s);
  • performing building and area searches;
  • the apprehension of criminals who would otherwise have placed officers or the general public in danger;
  • the apprehension of criminals who have escaped;
  • tracking criminals;
  • securing perimeters; and
  • the detection of narcotics.

S.W.A.T.

Pineville Police Department is part of a Regional SWAT team. Our team’s jurisdiction encompasses over 40 square miles in Mecklenburg County and covers the three towns of Pineville, Matthews and Mint Hill. Our team serves a residential population of over 125,000 and a business population of over half a million. This is one of North Carolina’s most populated areas and covers the South Charlotte suburban region.

Deployments

All callouts are conducted in a manner to ensure the safety of the victim, suspect and officers involved. The SWAT team uses specialized training, equipment and tactics in its role as a lifesaving tool.

SWAT missions include, but are not limited to:

  • High-Risk search warrants ( local, state, and federal )
  • Suicidal person
  • Active shooter
  • Barricaded subjects
  • Dignitary protection
  • Officer down rescue
  • Hostage-Taking situations
  • Surveillance operations

Training and Requirements

All operators must pass rigorous physical fitness standards and score a 90% or better in their primary and secondary weapon systems. Operators are chosen based on their work ethic, decision-making, maturity, motivation and success as a patrol officer. All operators take part in monthly team training as well as additional, specialized training in fields such as: sniper, tactical medicine, breaching, surveillance, and chemical munitions. All operators must attend at least one basic SWAT school and attend an annual, weeklong team SWAT school session.

Pineville SWAT
Pineville SWAT

Off-Duty Management

The Pineville, NC Police Department has partnered with Off Duty Management to provide services related to hiring off-duty officers so that we can efficiently respond to requests for, and manage the employment of off-duty officers.

Off Duty Management has years of experience managing off-duty programs and provides services including scheduling, payroll, and invoicing.

You may request to hire an Off-Duty Police Officer for security or for traffic control through the Off Duty Management web-based service, OfficerTRAK®, or by calling the toll-free number below.

Off Duty Management provides the following to the customer:

Online access to information through the OfficerTRAK® software including:

  • Job status
  • Officer attendance
  • Field notes and media files
  • Post orders and instructions

Past and future shift information:

  • Full liability coverage for the customer, the agency, and officer
  • 24/7 customer service through their toll-free number
  • Dedicated point of contact for scheduling and invoicing
  • Officer payroll

Organizations that have recurring needs for off-duty police officers can establish an account and schedule billing cycles with Off Duty Management.

Rates

The current rates per hour, per officer are listed below.  All off-duty requests require a three-hour minimum. Requests need to be submitted a minimum of 72 hours before the start of first shift, if possible. If not, we will make every attempt to staff it, but cannot guarantee coverage due to short notice.

Title Assignment Type Special Pay Type Hourly Rate
All officers Non-Traffic N/A $38
All officers Traffic N/A $48
All officers Non-Traffic Holiday $43
All officers Traffic Holiday $48

Vehicle Rate-no charge

YOU CAN REQUEST SERVICE OR OBTAIN A QUOTE THE FOLLOWING WAYS:

VISIT OFFICERTRAK WEBSITE LINK:

https://odm.officertrak.com/Pineville-NC-PD

OR

Call Off-Duty Management 24/7 TOLL FREE at 1-877-636-8300

Restrictions

  • We cannot hire out officers to work jobs where their authority as a police officer is restricted.
  • Requests for employment where the primary purpose is related to the sale, manufacture, transportation, consumption of alcoholic beverages or anything related to a sexually oriented business is strictly prohibited.

Town of Pineville Updates

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Town of Pineville Contacts

Emergency: Police, Fire & Rescue

  • DIAL 9-1-1

Non-Emergency:

Town Hall Mailing Address:

PO Box 249
Pineville, NC 28134
(Must use P.O. Box when mailing to Town Hall, as mail will not be delivered to physical address)

Town Hall Physical Address:

200 Dover Street
Pineville, NC 28134

Telephone: (704) 889-2291

Fax: (704) 889-2293

Town Hall Office Hours:

Monday–Friday, 8am to 5pm (Town observes State holidays)

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